Effective date: 11 November 2026
Last updated: 11 November 2026
1. Who we are
Local Library is provided by JWB Systems in England and Wales. For privacy questions or to exercise your rights, contact privacy@jwbsystems.com. For product support, contact support@locallibrary.ai.
2. Your library stays on your device
Your Local Library database, source files, search index, transcripts and generated summaries are stored on your Mac. Local Library does not upload your library to our account service.
Transcription, speaker processing and search run on your Mac. If you choose a local summary model, summary generation also runs there. If you choose an external AI provider, the app sends the text needed for a summary directly to that provider using the API key you supply. The app identifies these choices as “Leaves this machine”. That provider’s own privacy terms apply; JWB Systems does not proxy or store that content.
3. Information the account service holds
The separate account and licence service at account.locallibrary.ai holds only the information needed to provide trials, licences, downloads, updates and support:
- your account email address, password hash and email-verification state;
- trial and licence records, including status, maintenance dates and licence activations;
- a one-way machine hash, library identifier, platform, app version and licence check-in times;
- Stripe customer, checkout, payment, invoice and subscription references needed to manage a purchase;
- security and operational records such as rate-limit data and hashed IP information for reports; and
- support reports you choose to send, including the optional message and reply-to email you enter.
The app builds support reports from operational fields and removes home-folder paths and lines that could contain note, transcript, summary, utterance or library-title content. You see and can edit every line before sending. Please do not add private library content to the optional message unless it is necessary for support.
4. Why we use this information
We use account-service data to provide and verify a trial or licence, manage activations and maintenance entitlement, provide covered downloads and update information, process payments, send service emails, prevent abuse, investigate faults and answer support requests.
Where UK GDPR applies, the usual legal bases are performance of our contract with you, our legitimate interests in securing and operating the service, compliance with legal obligations for transaction records, and consent where you voluntarily send optional support information.
5. Providers
- Google Cloud Platform hosts the account and licence service in Europe.
- Stripe processes checkout and payments. We do not receive your full card number.
- Postmark delivers account, trial, purchase and maintenance emails sent by the licence service.
- Zoho Desk handles support email in the UK/EU.
- Cloudflare serves the public website and provides cookie-free Web Analytics when enabled.
We do not sell your personal data and do not use it for advertising profiles.
6. Website analytics and cookies
The public website uses Cloudflare Web Analytics to understand aggregate page use. It is cookie-free and does not track people across websites. The website does not set advertising cookies.
The account service uses essential session and CSRF cookies for sign-in and security. Blocking them may prevent account functions from working.
7. Retention
Your on-device library remains under your control. Deleting the app does not automatically delete the library folder.
We keep account, licence and activation information while it is needed to provide your perpetual licence and account. Payment and transaction records may be retained for the periods required by tax, accounting and legal obligations. Support reports are kept only as long as reasonably needed to resolve the issue and maintain an audit trail. Security and check-in records are kept for limited operational periods.
8. Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict or object to our use of your personal data, and to receive portable data where applicable. Contact privacy@jwbsystems.com. We may need to keep minimal licence and transaction records where the law or the continuing licence relationship requires it.
9. Security and international transfers
We use measures including encryption in transit, hashed passwords, access controls and limited data collection. No system is perfectly secure. Some providers may process information outside the UK; where required, the provider and JWB Systems use appropriate transfer safeguards.
10. Changes
We may update this policy as the product or law changes. The date at the top shows the latest version.